Terms & Conditions

By using our Services, you confirm that you are legally able to enter into a contract and that any information you provide to us is accurate, complete and up to date.

If you create an account or provide personal information when placing an order, you are responsible for ensuring that your details, including your name, email address, delivery address and payment information, are correct.

You are responsible for keeping your account login details secure and for all activity carried out through your account.

You must not transfer, sell, or allow another person to use your account without our permission.

We reserve the right to refuse service, restrict access, or cancel accounts where we believe there has been a breach of these Terms of Service, fraudulent activity, misuse of our website, or any unlawful behaviour.

We make every effort to ensure that all product descriptions, images, ingredients, prices and information displayed on our website are accurate.

However, please note that:

• Product colours and appearance may vary slightly depending on your device screen settings.
• Packaging may occasionally change due to updates from manufacturers.
• Product images are for illustrative purposes and may not always represent the exact packaging received.
• We cannot guarantee that every product will meet your personal expectations, as individual skin types and results may vary.

AFA Skincare & Beauty does not guarantee specific skincare results. Products should always be used according to manufacturer instructions, and customers should check product ingredients before use, especially if they have allergies, sensitivities or specific skin concerns.

Product descriptions, availability and prices may be updated or changed at any time without notice.

We reserve the right to discontinue products or limit quantities available for purchase.

When you place an order through our website, you are making an offer to purchase the products selected.

Your order is only accepted once we have sent you an order confirmation email.

We reserve the right to refuse or cancel an order for reasons including, but not limited to:

• Product availability issues
• Suspected fraudulent activity
• Incorrect pricing or product information
• Errors in payment processing
• Breach of these Terms of Service

If we cancel or make changes to your order, we will contact you using the email address or phone number provided during checkout.

Please review your order carefully before completing payment. Once your order has been processed, we may not be able to accept cancellation requests.

Orders, returns and refunds are subject to our Refund Policy.

Products purchased from AFA Skincare & Beauty are intended for personal use only and must not be resold without our written permission.

All prices displayed on our website are shown in British Pounds (£) unless otherwise stated.

Prices, discounts, promotions and offers may change at any time. The price charged will be the price displayed at the time your order is placed.

Delivery charges, taxes or additional fees (where applicable) will be displayed before completing your purchase.

You agree to provide accurate and complete payment and billing information when placing an order.

By submitting payment details, you confirm that:

• You are authorised to use the payment method provided.
• All information provided is accurate.
• You agree to pay all charges relating to your order, including delivery fees where applicable.

If payment cannot be processed, we reserve the right to cancel or delay your order.

We aim to process and dispatch orders within the timeframe stated on our website.

Delivery times provided are estimates only and are not guaranteed, as delays may occur due to circumstances outside our control, including courier delays, weather conditions, strikes, customs delays or other unexpected events.

Once your order has been dispatched, delivery responsibility passes to the courier service. However, we will always assist customers where possible with delivery issues.

Please ensure your delivery address is correct before completing your order. We cannot be responsible for delays or failed deliveries caused by incorrect information provided by the customer.

All content on this website, including but not limited to our logo, brand name, images, graphics, text, product descriptions, designs and other materials, belongs to AFA Skincare & Beauty or our authorised partners and is protected by applicable intellectual property laws.

You may access and use our website for personal, non-commercial purposes only.

You must not copy, reproduce, modify, distribute, sell, publish or use any part of our website content without our prior written permission.

The AFA Skincare & Beauty name, logo, branding, designs and slogans may not be used without our permission.

All rights not expressly granted under these Terms remain reserved.

We may provide access to third-party services, applications or tools that help us operate our website.

These third-party services are provided by external companies, and we do not control or guarantee their availability, accuracy or performance.

Your use of any third-party services is at your own discretion and subject to the terms and conditions of those providers.

We are not responsible for any loss, damage or issues arising from your use of third-party tools or services.

Our website may contain links to third-party websites or services.

These links are provided for convenience only. We do not control, monitor or guarantee the accuracy, content, products or services provided by third-party websites.

If you choose to visit a third-party website, you do so at your own risk and should review their own terms, privacy policies and practices.

AFA Skincare & Beauty is not responsible for any loss, damage or issues arising from your use of third-party websites or services.

AFA Skincare & Beauty uses Shopify to provide the technology that allows us to operate our online store and provide our Services to customers.

However, any purchase made through our website is a direct transaction between you and AFA Skincare & Beauty.

Shopify is not responsible for any products purchased from us, including any issues relating to product quality, delivery, refunds, returns, customer service or disputes between you and AFA Skincare & Beauty.

By using our Services, you acknowledge and agree that Shopify and its affiliates are not responsible for any loss, damage or claim arising from your transactions with AFA Skincare & Beauty.

Your privacy is important to us.

Any personal information collected through our website is handled in accordance with our Privacy Policy.

By using our Services, you acknowledge that you have read and understood our Privacy Policy, which explains how we collect, use, store and protect your personal information.

Because our store is hosted through Shopify, certain information may also be processed by Shopify and other service providers to help us provide our Services, process payments, fulfil orders and improve your shopping experience.

For more information, please refer to our Privacy Policy.

If you submit reviews, comments, suggestions, feedback, photographs, messages or other content to us through our website, email, social media or other channels, you agree that we may use this content to improve, promote and operate our business.

You confirm that:

• You own the content you submit or have permission to share it.
• Your content does not infringe the rights of another person or business.
• Your content is accurate and does not contain unlawful, offensive, harmful or misleading information.

We reserve the right to remove any content that we believe is inappropriate, unlawful, offensive, misleading or violates these Terms of Service.

You remain responsible for any content you submit.

Occasionally, information on our website may contain errors, inaccuracies or omissions relating to product descriptions, prices, promotions, availability, delivery information or other details.

We reserve the right to correct errors, update information, change product details or cancel orders where information displayed on our website is incorrect.

Where an order has been affected by an error, we will contact you as soon as reasonably possible and provide appropriate options, including a refund where required.

You agree that you will not use our website or Services:

• For any unlawful purpose.
• To violate any applicable laws or regulations.
• To infringe our intellectual property rights or the rights of others.
• To provide false, misleading or fraudulent information.
• To interfere with the operation or security of our website.
• To upload viruses, malicious software or harmful content.
• To collect personal information from other customers without permission.
• To impersonate another person or business.
• To misuse our website, products or Services in any way.

We reserve the right to suspend or terminate access to our Services where we believe these Terms have been breached.

You must not use automated systems, bots, scraping tools or similar technology to access, copy, collect information from, or interfere with our website unless you have our written permission.

Any authorised automated access must identify itself appropriately and comply with applicable laws and these Terms of Service.

We reserve the right to restrict access from automated systems that negatively affect our website, customers or business operations.

We reserve the right to suspend or terminate your access to our website or Services where we believe you have breached these Terms of Service, engaged in fraudulent activity, or misused our Services.

Termination does not affect any rights or obligations that arose before termination.

Sections relating to intellectual property, liability, indemnification, privacy and any other provisions that should continue after termination will remain effective.

The information provided on our website is intended for general information purposes only.

While we aim to provide accurate information, AFA Skincare & Beauty does not guarantee that all website content will always be complete, accurate, current or error-free.

Skincare products may produce different results depending on individual skin type, skin condition, usage and other factors.

We recommend checking product ingredients and following manufacturer instructions before use.

We do not provide medical advice, diagnosis or treatment through our website. If you have concerns about your skin or health, you should seek advice from a qualified healthcare professional.

To the fullest extent permitted by UK law, AFA Skincare & Beauty will not be responsible for losses, damages or claims arising from:

• Your misuse of our website or products.
• Incorrect information provided by you.
• Events outside our reasonable control.
• Third-party services, websites or delivery providers.

Nothing in these Terms limits or excludes any rights you have as a consumer under UK law, including your statutory rights relating to faulty products or services.

You agree to compensate and protect AFA Skincare & Beauty against claims, losses, damages, liabilities or expenses arising from:

• Your breach of these Terms of Service.
• Your misuse of our website or Services.
• Your violation of any law or the rights of another person.

If any part of these Terms of Service is found to be unlawful, invalid or unenforceable, the remaining sections will continue to apply.

These Terms of Service, together with our Privacy Policy, Refund Policy and any other policies displayed on our website, form the complete agreement between you and AFA Skincare & Beauty regarding your use of our Services.

You may not transfer your rights or obligations under these Terms without our written permission.

We may transfer our rights and obligations under these Terms where necessary to operate or grow our business.

These Terms of Service are governed by and interpreted according to the laws of England and Wales.

Any disputes relating to these Terms or your use of our Services will be subject to the courts of England and Wales.

The headings used in these Terms are for convenience only and do not affect the meaning or interpretation of any section.

We may update or change these Terms of Service from time to time.

The latest version will always be available on our website. We encourage customers to review these Terms periodically.

Your continued use of our website after changes are posted means you accept the updated Terms.

If you have any questions about these Terms of Service, please contact us:

AFA Skincare & Beauty

• Email: hello@afaskincarebeauty.com
• Phone: 07398539123
• Address: 25 Peach Court, Orchard Close, London, E4 8LH, United Kingdom
• Business Registration Number: 17365932