Returns & Refunds

At AFA Skincare & Beauty, we want you to be happy with your purchase. If you need to return an item, please contact us at hello@afaskincarebeauty.com before sending anything back.

For eligible returns, you must contact us within 14 days of receiving your order.

To be eligible for a return, your item must be:

• Unused and unopened
• In its original packaging
• In the same condition that you received it
• Accompanied by proof of purchase or receipt

Items returned without prior approval will not be accepted.

Customers are responsible for return postage costs unless the item received is faulty, damaged, or incorrect.

Please contact us at hello@afaskincarebeauty.com to request a return and receive further instructions.

Please inspect your order as soon as you receive it.

If your item arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery at hello@afaskincarebeauty.com and provide details and photographs where possible.

We will review the issue and work with you to provide an appropriate solution, which may include a replacement or refund.

For hygiene and safety reasons, we cannot accept returns of opened, used, or tampered skincare, beauty, cosmetic, or personal care products unless they are faulty, damaged, or received incorrectly.

We also cannot accept returns for:

• Gift cards
• Sale or clearance items (unless faulty)
• Personalised or custom-made products

If you are unsure whether your item is eligible for return, please contact us before sending it back.

At this time, we do not offer direct exchanges.

If you would like a different product, please return your eligible item following our return process and place a new order separately.

If you are purchasing online, you may have the legal right to cancel your order within 14 days of receiving your item, without giving a reason.

To exercise this right, you must notify us within the cancellation period.

The item must be returned unused, unopened, in its original packaging, and in a condition suitable for resale.

For hygiene reasons, the cancellation right does not apply to skincare, beauty, cosmetics, or personal care products that have been opened or unsealed after delivery, unless the product is faulty or damaged.

Once we receive your returned item, we will inspect it and notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method.

Please allow up to 10 business days for your bank or payment provider to process the refund.

If you have not received your refund after this time, please contact us at hello@afaskincarebeauty.com